{"id":1030,"date":"2022-03-28T08:54:29","date_gmt":"2022-03-28T08:54:29","guid":{"rendered":"https:\/\/demo.asmaulhq.com\/kidas\/?page_id=1030"},"modified":"2023-08-23T20:34:02","modified_gmt":"2023-08-23T20:34:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev.getkidas.com\/kidas-website\/dev\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<!-- Added by Post\/Page specific custom CSS plugin, thank you for using! -->\n<style>.curve.curve-top {\r\n  margin-bottom: -2px;\r\n  padding-top: 35px;\r\n}\r\n@media (max-width: 599px) {\r\n.has-text-align-center.lead {\r\n  font-size: 14px;\r\n}\r\n.wp-container-1.wp-block-group.text-white.faq-banner-content {\r\n  margin-top: 8px !important;\r\n}\r\n.wp-block-search__button svg {\r\n  left: 143px !important;\r\n  position: relative;\r\n}\r\n}<\/style>\n\n<div class=\"wp-block-group alignfull mt-0 mb-0 sec sec-faq-banner\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group text-white faq-banner-content\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center font-weight-bold text-white faq-tit\">FAQ<\/h1>\n\n\n\n<p class=\"has-text-align-center lead topv\">&nbsp;Here are answers to some of the questions we hear most frequently. If you can&#8217;t find what you&#8217;re looking for, please contact info@dev.getkidas.com.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull sec-faq-accordion\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"has-filters\"><span class=\"search-table search-faq\">\n<input type=\"search\" id=\"q\" class=\"search__input faq_input\" name=\"q\" value=\"\" placeholder=\"Search\">\n<button type=\"submit\" class=\"wp-block-search__button   has-icon\"><svg width=\"21\" height=\"21\" viewBox=\"0 0 21 21\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M20 20L15.514 15.506L20 20ZM18 9.5C18 11.7543 17.1045 13.9163 15.5104 15.5104C13.9163 17.1045 11.7543 18 9.5 18C7.24566 18 5.08365 17.1045 3.48959 15.5104C1.89553 13.9163 1 11.7543 1 9.5C1 7.24566 1.89553 5.08365 3.48959 3.48959C5.08365 1.89553 7.24566 1 9.5 1C11.7543 1 13.9163 1.89553 15.5104 3.48959C17.1045 5.08365 18 7.24566 18 9.5V9.5Z\" stroke=\"#38ADEF\" stroke-width=\"1.66667\" stroke-linecap=\"round\"><\/path>\n<\/svg>\n<\/button>\n<\/span>\n<span class=\"has-filter filter\"><select name=\"filter\" id=\"filter\">\n\n\n\n\n\n\n\t<option style=\"display:none\">Filter<\/option>\n\t<option value=\"all\">All<\/option>\n\t<option value=\"faq-security\">Security<\/option>\n\t<option value=\"faq-children\">Children<\/option>\n        <option value=\"faq-roblox\">Roblox<\/option>\n<\/select> <\/span><\/div>\n\n\n\n<div class=\"wp-block-accordion-toggle-accordion-toggle faq-content faq-general\"><div class=\"eb-parent-wrapper eb-parent-eb-accordion-2ltuzly \"><div class=\"eb-accordion-container eb-accordion-2ltuzly\" data-accordion-type=\"toggle\" data-tab-icon=\"fas fa-angle-right\" data-expanded-icon=\"fas fa-angle-down\"><div class=\"eb-accordion-inner\">\n<div class=\"eb-accordion-item-yktcie0 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How long is the free trial?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>The free trial is 14 days. After the 14 days, you will be reminded to upgrade your account to continue receiving alerts and reports. During the activation process, you can extend your free trial to 30 days by providing your credit card number. You won&#8217;t be charged until the end of the 30 days and can cancel your subscription at any time. To Activate your trial visit https:\/\/dev.getkidas.com\/kidas-website\/dev\/download\/. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-tgh56vs eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How do I activate my trial once I have signed up?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>To activate your trial visit https:\/\/dev.getkidas.com\/kidas-website\/dev\/download\/. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-xrovu9g eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What does ProtectMe do?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>ProtectMe is a tool to help you identify and address any dangerous situations that your child may encounter while interacting with others in video games, from cyberbullying to predatory behavior. ProtectMe analyzes your child\u2019s gaming activity and in-game communication to alert you of any potentially concerning situations.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-vkxrevt eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How does ProtectMe work?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Simply sign up for ProtectMe and download the software onto any Windows PC. Once installed, any time your child plays video games or uses a communication app such as Discord, ProtectMe is prompted to turn on and analyze gaming communications for any potential red flags. In your weekly report email, you will receive alerts of any alarming behaviors along with recommendations on how to discuss the specific threats with your child. We know that talking to kids about bullying, depression, suicide or predatory behavior can be challenging. Consider Kidas your partner in alerting you to such concerns and providing you the resources necessary to support your kids.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-lifzeqm eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What type of computers does Kidas support?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Kidas supports computers that run on Windows Operating systems.<\/p>\n\n\n\n<p>Kidas <strong>does not run<\/strong> on tablets, smartphones, Chromebooks or Mac computers. ProtectMe works with Windows 10\/11 64bit. &nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-mh0lxuj eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How do I start using ProtectMe?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>We are so happy you are joining us.<br><a href=\"https:\/\/dev.getkidas.com\/kidas-website\/dev\/signup\/\">CLICK HERE<\/a> to sign up and download the software.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-ppp31cp eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How should I discuss ProtectMe with my child?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>We created ProtectMe to help parents support their children in navigating their digital lives safely. It is possible to install ProtectMe without your child\u2019s knowledge and likewise you may choose to discuss installing ProtectMe with your child. ProtectMe protects your child&#8217;s privacy and does not share the specifics of conversations with parents. Parents are only alerted of potential issues and cannot access or directly review any conversations or transcripts. <\/p>\n\n\n\n<figure class=\"wp-block-embed alignfull is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to talk to your kids about using ProtectMe\" width=\"580\" height=\"326\" src=\"https:\/\/www.youtube.com\/embed\/dP-aEHEhfkg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-tm93t36 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What games &amp; apps does ProtectMe cover?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>ProtectMe monitors communications in PC games and gaming-related communication platforms. Currently, ProtectMe monitors more than 120 games including Roblox, Fortnite, Minecraft and Discord. You can view a full list of the games we monitor <a href=\"https:\/\/dev.getkidas.com\/kidas-website\/dev\/games-covered\/\">here<\/a>. If your child plays a game that is not on the list, please reach out to info@dev.getkidas.com and we will look into adding it to our monitoring list.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-plmz70z eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Can my child disable ProtectMe?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>A one-time use uninstallation password will be sent to the email used at the time of uninstallation, so you will be notified. If your child tries to delete the software without being uninstalled, we will notify you. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-38nef50 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How accurate is ProtectMe by Kidas?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Kidas uses advanced technology that was built by experts and tested on thousands of cases. It is possible that you will get an alert about a case you do not consider concerning. In those rare cases, we would be happy to get your feedback so we can further improve our technology.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-yfez7z2 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What language does ProtectMe support?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Currently, ProtectMe only supports English.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-iq7nekr eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">When will I start receiving reports?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>You will start receiving real time SMS alerts as soon as they are detected after installation. Every Tuesday, you will receive your child&#8217;s weekly report. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-aawuxme eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How will I receive the alerts from ProtectMe?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>ProtectMe sends you personalized weekly reports and real-time alerts to the email provided during installation. If you opted-in to SMS alerts, you will receive real-tie alerts via SMS.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-2krm24c eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What do I do if I receive a red alert?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>We understand that receiving a red alert can be concerning. Your reports include resources needed to handle each type of alert. We suggest talking with your child and verifying the details of any threat. Follow the links attached to the weekly reports to receive more guidance. If you need to report and\/or block other users,<a href=\"https:\/\/dev.getkidas.com\/kidas-website\/dev\/how-to-report-players-in-video-games\/\"> click here<\/a> for details on how to do so.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-z9l1kfe eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Will Kidas share my child\u2019s recordings &amp; transcripts with me?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Kidas firmly believes that children should retain a level of privacy in their internet use. While we alert you of the threat and offer recommendations on how to speak with your child, we do not share recordings or text transcripts. We strongly encourage parents and guardians to have an ongoing dialog with their children regarding safe and appropriate internet use. The weekly report includes tailor-made recommendations for different scenarios, which elaborate on how to handle each of the threats with your child.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-51el1e0 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What Countries does ProtectMe work in?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Currently, ProtectMe is available in the US &amp; Canada. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-64rgaoa eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">I see Overwolf during activation. Why is that?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Kidas uses Overwolf technology&nbsp;to connect to games. You will see it installed on your computer.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-tze0yrc eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Can I use ProtectMe on more than one computer or monitor more than one child?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Yes, you can use ProtectMe on more than one computer. To monitor more than one child, ensure that you create an account for each child at the time of installation with their name and age to ensure accurate reports. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-hc0davr eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How do I apply a Promo code?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>You will be able to add a promo code on the Stripe checkout page where you provide your payment details. You will see the option on the left side of the screen. Enter the promo code and click apply. If your promo code does not work, please contact us at info@dev.getkidas.com<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-1kexqkr eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What is the &#8220;blocked by group policy&#8221; error?  <\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>The error message &#8220;this program is blocked by group policy&#8221; is caused by the affected user or owner of the computer enabling the software restriction policy. The group policy controls the working environment of user accounts, so you can change the setup to repair this error by following the steps below: <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press Windows + R to invoke the run dialogue. Type gpedit.msc and press the Enter key to open the Group Policy window<\/li>\n\n\n\n<li>Expand User Configuration &gt; Administrative Templates &gt; System. In the right pane, scroll down and find &#8220;Don&#8217;t run specified Windows application&#8221;.<\/li>\n\n\n\n<li>Click on the Show button.<\/li>\n\n\n\n<li>Remove ProtectMe from the disallowed list and click OK.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-lus8cp8 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How long is the free trial?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>The free trial is 14 days. After the 14 days, you will be reminded to upgrade your account to continue receiving alerts and reports. During the activation process, you can extend your free trial to 30 days by providing your credit card number. You won&#8217;t be charged until the end of the 30 days and can cancel your subscription at any time. To Activate your trial visit https:\/\/dev.getkidas.com\/kidas-website\/dev\/download\/. <\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"curve curve-top\"><svg width=\"1440\" height=\"92\" viewBox=\"0 0 1440 92\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"faq-security-curve-svg-path\" d=\"M1440 0C738 84 639 66.5 0 1.5V92H1440V0Z\" fill=\"#ACD93F\"><\/path>\n<\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull sec sec-security sec-game-plan mb-0 has-background\" id=\"faq-security\" style=\"background-color:#acd93f\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center font-weight-bold text-white\" id=\"security-and-safety\">Security and Safety<\/h2>\n\n\n\n<div class=\"wp-block-accordion-toggle-accordion-toggle safety-content faq-content\"><div class=\"eb-parent-wrapper eb-parent-eb-accordion-ndq0jrj \"><div class=\"eb-accordion-container eb-accordion-ndq0jrj\" data-accordion-type=\"toggle\" data-tab-icon=\"fas fa-angle-right\" data-expanded-icon=\"fas fa-angle-down\"><div class=\"eb-accordion-inner\">\n<div class=\"eb-accordion-item-kv0cvlk eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How does Kidas keep my child\u2019s data safe?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Security is critical to Kidas. Your child\u2019s data is encrypted throughout every step of the monitoring process, including when ProtectMe analyzes data and sends parents alerts. All of our servers are physically located in the United States.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-u2yl2jy eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How does Kidas keep my child\u2019s data private?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Kidas complies to the strictest privacy regulations, including the Children\u2019s Online Privacy Protection Act (COPPA) and California Consumer Privacy Act (CCPA).&nbsp; We do not share your child\u2019s data with any third party.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-qyet531 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Can I review more of my child\u2019s activity?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Kidas is built to protect your child\u2019s privacy. To maintain open communication and trust, we feel that it\u2019s important only to alert parents when it is critical to their child\u2019s well being. Aside from these alerts, Kidas will not share in-depth details about your child\u2019s activity. We do not share recordings or text transcripts. According to the California Consumer Privacy Act (CCPA), we will provide you the data that the software analyzed upon request. For more information, please read our <a href=\"https:\/\/dev.getkidas.com\/kidas-website\/dev\/privacy-policy\/\">privacy policy<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-0zahvh9 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">How do I disable ProtectMe?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>If you need to disable Kidas from your computer, you will need to follow a few easy steps. <br>1. Click add\/remove programs on your Windows computer<\/p>\n\n\n\n<p>2. Select Kidas and click &#8220;Uninstall&#8221;<br>3. When the program opens, you will see the option to send a one-time uninstallation password<\/p>\n\n\n\n<p>4. Enter the email you signed up with and then copy the uninstallation password from your inbox <br>If you need any assistance or have any feedback, please reach out!<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull mt-0 mb-0 sec sec-questions sec-accordion has-background\" id=\"faq-children\" style=\"background-color:#f8f8f8\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"curve curve-bottom\"><svg width=\"1440\" height=\"113\" viewBox=\"0 0 1440 113\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"faq-children-curve-svg-path\" d=\"M1440 12.7961C887 152.457 536.5 142.228 0 6.39806V0H1440V12.7961Z\" fill=\"#ACD93F\"><\/path>\n<\/svg>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center font-weight-bold\" id=\"plan-pricing\">Children\u2019s Questions<\/h2>\n\n\n\n<div class=\"wp-block-accordion-toggle-accordion-toggle queastions-content faq-content\"><div class=\"eb-parent-wrapper eb-parent-eb-accordion-iabbgnq \"><div class=\"eb-accordion-container eb-accordion-iabbgnq\" data-accordion-type=\"toggle\" data-tab-icon=\"fas fa-angle-right\" data-expanded-icon=\"fas fa-angle-down\"><div class=\"eb-accordion-inner\">\n<div class=\"eb-accordion-item-o469bo2 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What does ProtectMe do?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>ProtectMe is a tool to help parents identify and address any dangerous situations that you may encounter while interacting with others in video games, from cyberbullying to predatory behavior. ProtectMe analyzes your gaming activity and in-game communication to alert your parents of any potentially concerning situations.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-urde74q eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What type of information will my parents get?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Kidas protects your privacy and does not share specifics of your conversations with your parents.Your parents will be notified about the type of threat you were involved in. We do not share voice recordings or text transcripts. Our role is to keep you safe, not invade your privacy. Your parents are only alerted of concerning and dangerous issues. Kidas does not report on anything you do outside of gaming. With ProtectMe, everyone is safer.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-2dcmhko eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Will they see or hear my conversations?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>No, your parents will not see or hear your conversations. We understand that time spent gaming and connecting with your friends is your business. We do not share specifics of your conversations.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-uuyxime eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Are they considering ProtectMe because they don\u2019t trust me?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Absolutely not! ProtectMe was not developed to snoop on you. It&#8217;s there to keep you safe. While you might be very safe while you are online, hackers, spammers, pedophiles and other dangerous people are very skilled. They have a way of finding anyone and getting in touch with you without your knowledge. Even adults are contacted by these people. Kidas\u2019 only goal is to keep you safe. We are working overtime to ensure you are safe while you play.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-1f2vwra eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Can parents decide what they have access to?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Every parent who signs up for ProtectMe has access to the same information. In order to maintain your trust and open lines of communication between you and your parents, we do not share additional information with parents.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-n43ze6c eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Will disabling the ProtectMe software slow down the speed of my computer?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>No, while ProtectMe will automatically run in the background when you are online, our software is designed to minimize the capacity required and ensure an optimal in-game experience.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"curve curve-top\"><svg width=\"1440\" height=\"92\" viewBox=\"0 0 1440 92\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"faq-roblox-curve-svg-path\" d=\"M1440 0C738 84 639 66.5 0 1.5V92H1440V0Z\" fill=\"#38adef\"><\/path>\n<\/svg>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull sec sec-roblox sec-security sec-accordion sec-game-plan mb-0 has-background\" id=\"faq-roblox\" style=\"background-color:#38adef\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center font-weight-bold text-white pb-20\" id=\"plan-pricing\">Roblox<\/h2>\n\n\n\n<div class=\"wp-block-accordion-toggle-accordion-toggle roblox-content faq-content\"><div class=\"eb-parent-wrapper eb-parent-eb-accordion-zjde8og \"><div class=\"eb-accordion-container eb-accordion-zjde8og\" data-accordion-type=\"toggle\" data-tab-icon=\"fas fa-angle-right\" data-expanded-icon=\"fas fa-angle-down\"><div class=\"eb-accordion-inner\">\n<div class=\"eb-accordion-item-v42novv eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Do I need to connect ProtectMe to Roblox?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>If your child plays Roblox and you want ProtectMe to analyze the communication to include in your weekly report, you will need to connect it to your child&#8217;s Roblox account.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-g69y6tm eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What happens if I activate ProtectMe but don&#8217;t connect it to Roblox?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>If you Activate ProtectMe and skip the Roblox connection, ProtectMe will not be able to monitor Roblox communications. However, the software will still monitor all other games with the exception of Roblox.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-hg0sy77 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">If I don&#8217;t connect ProtectMe to Roblox, will I be able to do this later?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>If you skip over the Roblox connection during installation, you will only be able to connect to Roblox if you uninstall the software and re-install it. Then you can connect to Roblox during the installation.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-xninxer eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Do I need to know my child&#8217;s Roblox password to connect ProtectMe to Roblox?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>Yes, you need your child&#8217;s Roblox password and as well as access to their two-factor authentication if it is activated. If two-factor authentication is added to their account, the verification number will be sent to the email that was used when the account was set up. You will need access to this email as well.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-0d6fdu6 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">What if my child doesn&#8217;t have a Roblox account or I\u2019m not sure if they have an account?<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p>During the download process, the ProtectMe software will check if Roblox is installed on your child&#8217;s computer. If your child does not have Roblox on their computer, you will not see the Roblox connection prompt. If your child does have Roblox on their computer, you will see the directions to connect Kidas to Roblox.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ &nbsp;Here are answers to some of the questions we hear most frequently. If you can&#8217;t find what you&#8217;re looking for, please contact info@dev.getkidas.com. FilterAllSecurityChildrenRoblox Security and Safety Children\u2019s Questions Roblox<\/p>\n","protected":false},"author":52,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-1030","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions about ProtectMe - Kidas<\/title>\n<meta name=\"description\" content=\"Looking for answers to our most frequently asked questions about ProtectMe by Kidas? 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